FAQ

You can reserve your charter by filling out the Quote Request form, e-mail or by calling us at (619) 579-5300. We will need your contact information: name, address, phone as well as your trip details: pickup time and location, destination, return time, and number of passengers.
Yes, after we receive your trip information we will mail, fax or e-mail a confirmation to you. Your confirmation will include your trip details and payment terms. We ask that you check this information for accuracy and contact us with any changes.
We typically ask for a 25% deposit within two weeks of booking and full payment 10 days before your trip departure. Your payment may be made by check or credit card. We accept Visa/MasterCard and American Express.
The sooner you place your reservation the better, as we sell out frequently. Provided we have availability, we can take your order up to the day of your trip.
As long as the coach does not have another charter we can normally accommodate you, our goal is to help make your event a success. There may be an extra charge based on how long the trip runs.
Unless arranged prior to trip departure, it is the group’s responsibility to pay all parking, toll, and driver lodging.
Drivers greatly appreciate gratuities for a job well done. It is our recommendation that you tip the driver personally at the time of the trip. However, if it is more convenient to include it on your bill, we would be happy to pass it along to the driver.
Yes, we are licensed by the Public Utilities Commission (TCP208-B) and carry insurance in excess of the minimum required by California State law. We are also licensed by the Department of Transportation to travel out of state.
Our coaches are inspected twice a year by the California Highway Patrol. The first inspection satisfies the requirements of the Public Utilities Commission. We are also certified by the CHP to carry school children and must pass a second inspection to maintain our certification. Our drivers are all experienced and most of them are School Pupil Activity Bus certified, as well.
Smoking is not allowed on any of our coaches. Alcohol is permitted; we allow cans and plastic bottles, but no glass for your safety. Kegs are prohibited. There is a cleaning deposit required on some trips, be sure to ask your sales representative. If there are minors on the trip with alcohol being present, we need to be notified prior to your trip leaving as there is a form that needs to be signed.

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